WhatsApp Business Platform · Official Cloud API

One platform.
Every customer conversation.
Completely automated.

Run WhatsApp marketing, sales and support with AI agents, broadcast campaigns, CRM, automation, payments, team inbox and analytics — from a single intelligent workspace.

✓ 14-day free trial✓ No credit card✓ Go live in 5 minutes
wa.zeniapex.com/inbox
A

Aarav Shah

+91 98••• ••210 · Pune

AI assist on

100M+

messages / month capacity

10,000+

businesses ready

62%

conversations automated

99.95%

platform uptime

Powering conversations for modern teams

NNykaa RetailUUrbanKartFFinServeMMediPlusEEduPrimeTTravelNestAAutoHubFFoodDashRRealtyOneSStyleLoopNNykaa RetailUUrbanKartFFinServeMMediPlusEEduPrimeTTravelNestAAutoHubFFoodDashRRealtyOneSStyleLoop
Everything you need

One intelligent workspace.
Every capability included.

The features competitors sell as add-ons — built in from day one.

Shared Team Inbox

Every WhatsApp chat in one realtime inbox — assign, label, note, resolve.

AI Agent & Copilot

Intent detection, instant answers from your knowledge base, human handoff.

Broadcast Campaigns

Segmented broadcasts with A/B tests, throttling and live delivery stats.

Automation Builder

No-code flows: triggers, conditions, delays, payments, CRM and webhooks.

CRM & Pipeline

Contacts, tags, custom fields, lead stages and full activity timelines.

Template Studio

Drag-drop builder with live WhatsApp preview and one-click Meta approval.

Analytics & ROI

Campaign ROI, agent performance, conversation costs, CSAT and funnels.

Catalog & Payments

Sell in-chat with product catalogs, order tracking, UPI & card payments.

30+ Integrations

Shopify, Zoho, HubSpot, Sheets, Slack, Zapier, OpenAI, Claude and more.

Developer API

REST API, scoped keys, signed webhooks, sandbox and full OpenAPI docs.

Enterprise Security

RBAC, 2FA, encrypted tokens, audit logs — SOC2 & GDPR ready.

Omni-channel Ready

WhatsApp-first, built to extend to Instagram, Messenger, SMS and RCS.

AI automation

From “Hi” to revenue —
without a human in the loop.

Watch a single conversation travel your entire funnel automatically.

1

Customer says “Hi”

2

AI detects intent

3

Knowledge base answer

4

CRM lookup

5

Lead qualified

6

Appointment booked

7

Payment collected

8

Human handoff

9

Follow-up campaign

10

Analytics updated

No-code automation

Drag. Drop.
Automate everything.

Build flows visually — triggers, if/else branches, delays, AI steps, payments, CRM updates and webhooks. Runs on every inbound message, at any scale.

  • Keyword & event triggers with smart routing
  • AI nodes powered by Claude for replies and scoring
  • Delays, loops, splits and A/B branches
  • Full run history with replay and debugging

Trigger

Keyword “price”

Condition

Is existing customer?

Delay

Wait 10 min

AI Reply

Personalized quote

Template

offer_followup_v2

Webhook

POST /crm/deal

drag nodes · zoom · connect

Team Inbox

PSAKRJ+5
R

Riya KapoorVIP

Perfect, ordering 2 units 🙌

PS

G

GreenLeaf TradersB2B

Invoice received, thanks!

AK

2
M

Mohit VermaLead

typing…

1
S

Sana IqbalSupport

📎 payment_receipt.pdf

PS

Auto-assignment on · SLA 5 min · 2 agents online
Shared team inbox

Your whole team,
one WhatsApp number.

Realtime sync across agents with assignment, private notes, labels, quick replies, SLAs and CSAT — plus an AI copilot drafting replies beside every conversation.

5 min

median first response

99.9%

realtime delivery

agent productivity

Broadcast campaigns

Campaigns that report
revenue, not just reach.

Target segments, A/B test templates, throttle to your messaging tier, and watch delivery, reads, clicks and purchases update live — down to cost per conversation.

Smart segmentsA/B testingScheduling & recurringRetry on failureCost tracking

Diwali Sale — Broadcast #142

ROI 22.4×
Audience48,200
Delivered47,510
Read39,864
Clicked12,420
Purchased3,186
Attributed revenue₹38.4L
Analytics

Numbers your CFO
will actually love.

Revenue attribution, conversation costs, agent leaderboards, CSAT and AI accuracy — live.

Campaign ROI

0×

Response rate

0%

Revenue attributed

0.0L

CSAT score

0.0/5

Revenue & message volume

Agent leaderboard

Integrations

Plays nicely with
your entire stack.

Native connectors plus webhooks and a full REST API for everything else.

SShopify
WWooCommerce
ZZapier
HHubSpot
ZZoho CRM
SSalesforce
GGoogle Sheets
SSlack
SStripe
RRazorpay
MMeta Ads
OOpenAI
CClaude
TTwilio
MMake
nn8n
WWebhooks
RREST API

Anything else? Signed webhooks + OpenAPI docs have you covered.

ROI calculator

See what automation
saves you every month.

Conversations / month8,000
Support agents5
Average order value₹1,200

Conversations automated

4,960

Agent hours saved / mo

331 h

Support cost saved

₹115,850

Extra revenue unlocked

₹460,800

Estimated ROI

46×

Loved by teams

Results our customers
brag about.

We replaced three tools with ZeniaChat. Campaign ROI is finally measurable — 22× on our festive broadcast.

Kavita Menon

Head of Growth, UrbanKart

+214% repeat orders
The AI agent resolves 60% of support before my team even sees it. First-response time went from hours to seconds.

Rohan Batra

Support Lead, MediPlus

−78% response time
Onboarding our WABA took one paste of a token. The Meta health dashboard alone is worth the subscription.

Ananya Rao

CTO, FinServe

5-minute go-live
Enterprise security

Secure by design.
Compliant by default.

Encryption at rest

AES-256-GCM for Meta tokens & secrets; TLS 1.3 everywhere.

RBAC + 2FA

8 granular roles, TOTP two-factor, scoped API keys.

Audit logs

Every sensitive action recorded with actor, before & after.

Tenant isolation

Strict multi-tenant boundaries — nothing mixes between workspaces.

GDPR ready

Data export, deletion workflows and consent tracking built in.

SOC2-ready posture

Signed webhooks, secret rotation and least-privilege defaults.

Built for developers

An API you’ll
actually enjoy.

87 documented endpoints, scoped API keys, HMAC-signed webhooks with retries and a dead-letter queue, plus interactive Swagger docs and a sandbox workspace.

REST API OpenAPI 3 Signed webhooks Rate-limit headers Idempotency Sandbox
send-message.sh
Pricing

Simple pricing.
Serious capability.

14-day free trial on Growth. No credit card required.

MonthlyYearly save 17%

Starter

Small teams getting started

833/mo

billed yearly + conversation charges at Meta cost

  • Shared inbox · 5 agents
  • 10,000 contacts
  • Broadcast campaigns
  • Template studio
  • Basic analytics
Most popular

Growth

Automate and scale revenue

2,083/mo

billed yearly + conversation charges at Meta cost

  • Everything in Starter
  • 15 agents · 100k contacts
  • Automation builder
  • AI agent & copilot
  • Integrations + API
  • Priority support

Enterprise

White-label, SLA & scale

8,333/mo

billed yearly + conversation charges at Meta cost

  • Everything in Growth
  • Unlimited agents & contacts
  • White label + custom domain
  • SSO & audit exports
  • Dedicated manager

Your customers are already
on WhatsApp. Be brilliant there.

Launch your workspace in minutes. Connect your number, import contacts, and send your first campaign today.

14-day Growth trial · No credit card · Cancel anytime